Thirdlane FreeMetrics

Thirdlane FreeMetrics is a free Splunk application that produces charts and reports from Call Detail and Queue Log records generated by Asterisk based PBXs, including Thirdlane PBX, Thirdlane Multi Tenant PBX and Thirdlane Call Center. Every call center manager is responsible for tracking and improving a variety of call center metrics and requires advanced and easy to use tools for constant evaluation of agent and overall call center performance. Thirdlane FreeMetrics software lets call center managers to track and analyze call center performance metrics and key performance indicators with the precision required for making better informed management decisions.